Delete your Midan account

1. Delete inside the app

The official, fastest method. Takes under a minute and requires no contact with support.

1. 1
   Open the Midan app

   Sign in with your usual account if prompted.

2. 2
   Go to the “My Account” tab

   The user-icon at the bottom navigation bar.

3. 3
   Scroll to the bottom of the page

   Below the settings & preferences sections.

4. 4
   Tap the “Delete account” button

   The red button below the settings list.

5. 5
   Confirm the deletion request

   You may be asked to enter your password or a WhatsApp OTP to prevent accidental deletion.

2. Alternative deletion methods

If you can’t access your account or lost your device, you may request deletion via:

• Email: support@midan.fun — Send from the email registered with the account, including your phone number for verification.
• WhatsApp: +968 7701 8308 — Available 24/7.
• Contact form: Contact page — Select “Account deletion” in the subject field.

We respond within 48 working hours and verify your identity before executing deletion.

3. What is deleted immediately

• Full name, email, phone number, date of birth
• Profile picture
• Password (bcrypt-hashed — purged)
• Favorite stadiums and saved lists
• Notification preferences
• Device registry (FCM tokens)
• Unused loyalty points
• Reviews and ratings (anonymised or deleted)

4. What is retained and why

Some data must be retained for legal, accounting, and payment-gateway compliance. After deletion, this data is no longer linked to your personal info — it is referenced by an anonymised ID.

After retention periods expire, this data is permanently deleted.

5. Active bookings & subscriptions

If you have upcoming bookings: You’ll be asked to cancel or complete them before deletion. Cancellation may be subject to the stadium’s refund policy.

If you have an active subscription: You must cancel the subscription first from your billing settings. We do not auto-renew after a deletion request.

Remaining balance: If you have a loyalty balance or unrefunded amount, contact support before deletion to settle the account.

6. Deletion timeline

• Immediately: You are signed out from all devices and app access stops.
• Within 24 hours: Your personal data is removed from the production database.
• Within 30 days: Data is purged from rolling backups.
• After 7 years: Anonymised financial records are permanently deleted.

7. Stadium owners & team admins

If you are a team owner or admin, account deletion is subject to additional terms to protect existing player data and bookings:

• You must transfer team ownership to another admin, or cancel all active bookings and close the team.
• Any active team subscription must be cancelled before deleting the account.
• Your personal data is deleted, but team stadiums and accounting records remain with the team per the retention policy above.

A team-owner account cannot be deleted without transferring ownership first — the request will be auto-rejected.

8. Contact us

For any question about account deletion or data privacy, contact our privacy team:

• Email: support@midan.fun
• WhatsApp: +968 7701 8308
• Address: Muscat, Sultanate of Oman